Quality Assurance

To provide products and services that meet customers' needs, we have established a quality management system for ISO9001 and ISO/TS16949 to continue quality improvement through a process approach for evaluating effectiveness.

For the integration of quality management system and MI (management innovation), a BSC (balance score card) has been developed to track quality objectives and is also used for the PDCA (plan-do-check-action) cycle.

Integration of quality management system and BSC

Quality Policy

Basic Policy on Comprehensive Quality Assurance

Total commitment to people and to the future is the cornerstone of Toshiba Mobile Display’s corporate philosophy. While strictly obeying all laws and statutes that affect company operations, we will strive to contribute to society by putting our customers first and providing reasonably - priced, safe, and high-quality products and services with advanced features that will ensure customer satisfaction.

Standards of Conduct for Business Activities

1. We engage in quality assurance from the customers' point of view.
2. We observe relevant laws, regulatory requirements and contracts, and respect the rights of customers and third parties.
3. We establish a quality management system aimed at achieving zero-defects and continue to improve its effectiveness.
4. We ensure that all our departments and all our employees act according to this Quality Control Policy.
5. We aim for essential improvement by investigating the root causes of process failures.

TMD Statement

We shall maintain the quality that satisfies needs of customers as well as drive reform through enhancement in cost, quality and supply.

Quality improvement approach

Head Quarter

Oct, 1999	ISO9001 certified for liquid crystal modules
	Certification Body; UL DQS

Ishikawa Factory

Jun, 1997	ISO9001 certified for liquid crystal modules
Mar, 2006	ISO/TS16949 certified for automotive liquid crystal modules
	Certification Body; UL DQS